Business Process Improvement Analyst
Employment Type: Full-Time
The Sr. Business Process Analyst is responsible for providing business and operation support for Airgas Merchant Gases Management and Field personnel with certain business process related activities such as SOPs, plant audit support, order to cash, coordinate with Data Integrity on contract administration/ customer master data/pricing, production, maintenance and other ad hoc analyses related to the maintenance and integrity of data in the ERP system (SAP). This will require a seasoned professional that is data savvy and must possess exceptionally strong analytical skills. This position can be physically located in Independence, OH, or remote (work from home anywhere within the US).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following:
Audit and analyze data produced by the field production, distribution, sales, and other operation functions in the SAP and ALTO (home grown) systems.
Develop and use various business reports and metrics to evaluate, interpret, and provide critical information in support of strategic and operating decisions, looking for opportunities to streamline processes and introduce efficiencies while maintaining key controls.
Work closely with the Billing & Disputes Manager and other Business Analysts to support field personnel to understand system inputs, processes, and trends; modify, document and train employees on proper processes in the SAP system.
Assist in acquisition due diligence and integration as needed.
Work with the entire operations team including Maintenance, Distribution and Production Management, Zone Managers, Plant and Terminal personnel, ALTO logistics analysts and Logistics Systems specialists as needed to assure compliance with company policies and procedures at the local level and to evaluate and provide feedback for improvement opportunities
Assist with field audit activities regarding internal controls, SOP compliance and SOX compliance, as needed.
Collaborate across the entire Airgas organization (i.e. Divisions/Regions) and in particular with the other Divisional Business Process Improvement Teams
Work with the BSC to educate finance teams on field operations, controls and SOPs
As needed, participate with order to cash investigations, collaborating with other teams to determine if any process changes are needed to expedite the resolution of customer account problems, and review changes to initiate improvement opportunities throughout the organization
Other duties as assigned.
Strong organizational, team-building, and communication skills. The ability to work and navigate within a complex matrixed organization.
Able to demonstrate strong leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
This position must be able to build effective relationships with all levels and roles in the organization.
Possess exceptionally strong analytical skills and a thorough understanding of how to leverage a wide variety of data
The successful candidate must demonstrate the leadership skills required to drive continuous improvement of processes.
EDUCATION and/or EXPERIENCE
Bachelor's degree in finance or in related field.
Extensive Airgas experience in operations, distribution, SAP, project management, and process improvement may be considered in lieu of Degree, with the understanding that some college courses may be required in order to provide financial education background
Five-plus years' experience in business process analysis in positions of increasing responsibility.
Lean and Six Sigma experience a plus.
Advanced working knowledge/usage of MS Word and Excel - experience with SAP and ALTO logistics system required
Ability to learn Google Platform (Email, Docs, Sheets, Slides, Forms)
Experience in working with different departments and cross-functional teams, including people development skills and leadership qualities.
Ability to manage multiple priorities and juggle between upper and local management and demands.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability