QMS Quality Associate

Employment Type



: Miscellaneous

Job Overview:

  • Interact proactively with Clients to introduce program, receive feedback
  • Continue developing skills in trend analysis on data to identify areas for improvement and share with management to improve related business processes
  • Conduct effective Root Cause Analysis, and train others
  • Ensure timely resolution of client concerns or complaints
  • Identify and escalate ideas for improvement within the Quality Management Systems Team
  • Assist the Quality Assurance team with other duties as assigned
  • Ensure Regulatory Compliance and Quality Assurance (RC&QA) responsibilities, as indicated in applicable controlled documents, are followed
  • Performs other duties as assigned.


  • Bachelor of Science/Arts (BS/BA)
  • Experience may be substituted for education. For example, a two-year Associate degree plus 2 years’ applicable experience may be substituted for a BS/BA degree.


  • 4 years of experience in a regulated organization
  • Ability to perform advanced computer skills and learn new programs (e.g., Word, Excel, PowerPoint).
  • Knowledge of Database and Data Analytics applications
  • Knowledge of regulatory requirements.
  • Ability to train one/one and large groups.
  • Skilled in concise writing. Writing should require no external review or edit.
  • Six Sigma or Lean Six Sigma GB or BB Certification.
  • Ability to effectively communicate at multiple levels of management, senior scientists and support teams.
  • Understanding of customer processes and requirements.
  • Excellent client interfacing skills.
  • Excellent conflict management skills.
  • Ability to work independently with very little supervision.
  • Demonstrated creativity and flexibility in problem solving and decision making
  • Demonstrated interpersonal and facilitation skills
  • Demonstrated ability to balance many priorities simultaneously
  • Skilled in presentations and leading meetings
  • Experience with leading Root Cause Analysis

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