Work From Home Customer Service - Reservation Sales Representative

Employment Type

: Full-Time

Industry

: Miscellaneous



Overview Enterprise Holdings is looking to add virtual agents to our Contact Center's Reservations Sales team! If you… * Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue * Communicate effectively with a wide range of callers * Enjoy a sales-oriented culture, while working from the comfort of home … Then this may be the perfect opportunity you've been searching for! We Work Hard and Reward Hard Work! This position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more. Schedule: Our schedules are full-time and range from start times around 11am CST to end times around 10pm CST (weekends and holidays included). As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities * Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide * Receive and apply feedback from managers to improve call quality * Efficiently guide conversations and apply sales techniques to convert calls into reservations * Provide excellent customer service * Strive to meet and exceed monthly personal and department metrics * Locate and interpret complex information from a number of systems Equal Opportunity Employer/Disability/Veterans Qualifications * Must currently live in the state of Texas * Must currently live in Dallas or the immediate surrounding area * One year of sales or call center experience required * Permanent residence with a defined working space that is free of distractions * Ability to complete training for the first 3 weeks of employment, M-F from 9-5:30pm CST * Able to work a full time schedule (40 hours/week), with start times between 11am-1:30pm Central Time Zone, including one weekend day per week * Accept starting pay of $14.50/hour * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must be at least 18 years old Technical Qualifications: * Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version) * Must have a computer USB headset with microphone * Must have a computer with webcam technology * Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless) * Minimum upload speed of 2mbps and minimum download speed of 5mbps * Use of wireless, hotspot or WiFi 'air cards' are NOT ALLOWED * The address on your application must be your current, accurate permanent address * Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements

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