Work From Home Customer Service - Reservation Sales Representative
Employment Type: Full-Time
Enterprise Holdings is looking to add virtual agents to our Contact Center's Reservations Sales team!
* Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue
* Communicate effectively with a wide range of callers
* Enjoy a sales-oriented culture, while working from the comfort of home
… Then this may be the perfect opportunity you've been searching for!
We Work Hard and Reward Hard Work! This position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.
Schedule: Our schedules are full-time and range from start times around 11am CST to end times around 10pm CST (weekends and holidays included).
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
* Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
* Receive and apply feedback from managers to improve call quality
* Efficiently guide conversations and apply sales techniques to convert calls into reservations
* Provide excellent customer service
* Strive to meet and exceed monthly personal and department metrics
* Locate and interpret complex information from a number of systems
Equal Opportunity Employer/Disability/Veterans
* Must currently live in the state of Texas
* Must currently live in Dallas or the immediate surrounding area
* One year of sales or call center experience required
* Permanent residence with a defined working space that is free of distractions
* Ability to complete training for the first 3 weeks of employment, M-F from 9-5:30pm CST
* Able to work a full time schedule (40 hours/week), with start times between 11am-1:30pm Central Time Zone, including one weekend day per week
* Accept starting pay of $14.50/hour
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Must be at least 18 years old
* Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
* Must have a computer USB headset with microphone
* Must have a computer with webcam technology
* Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
* Minimum upload speed of 2mbps and minimum download speed of 5mbps
* Use of wireless, hotspot or WiFi 'air cards' are NOT ALLOWED
* The address on your application must be your current, accurate permanent address
* Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements