IT Support Analyst

Employment Type

: Full-Time

Industry

: Miscellaneous



'We're not in the shipping business; we're in the information business' -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 15,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems This role is responsible for leveraging strong technical knowledge to ensure the stable operation of the organization's business by maintaining the different technologies and systems that form the IS Infrastructure. Additionally, the role is responsible for providing applications support and process automation (scripting), responding quickly to service interruptions and service requests to maintain operations efficiency. Key components of this role are: * To execute Regular IS Basic Tasks * To provide user support and troubleshooting * Branch technical support: * Assist IS Specialist in daily tickets que related to hardware tasks. * Help resolve common incidents and problems efficiently * Leverage and fully optimize existing systems and tools * Create a community that promotes the sharing of best ideas and practices and be a catalyst in promoting global consistency * Offer suggestions and comments to Regional IS Manager/Geo IS for systems improvements * Assist with the implementation of global, regional and branch IS projects * Assist with occasional analyzing of data * To ensure adherence to the Company's policies and procedures * To display and communicate the Company's culture * To maintain regular communication with Regional IS Manager and District Manager Knowledge: * Global Logistics industry knowledge including latest technologies and industry trends * General understanding of Expeditors operations, logistics, and business * Have a fundamental understanding of Expeditors operational systems, including ETMS and EDMS * Basic understanding of Windows Server (e.g., Active Directory, Remote Administration), Unix Systems, and EDI protocols * Microsoft Scripting knowledge (e.g., PowerShell, Command Line Scripting) * PC troubleshooting, maintenance and deployment knowledge * Mobile device troubleshooting (iOS/Android) * Networking fundamentals (LAN/WAN) Skills: * Strong PC software skills including Windows and related software applications (Word, Excel, Visio, PowerPoint, SharePoint etc.) * Effective problem solving skill * Effective communication (written and verbal) and customer service skills Education and Experience: * College degree/technical degree or equivalent experience * Preferred experience in the logistics industry Expeditors offers excellent benefits * Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only) * Employee Stock Purchase Plan * Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

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