Customer Service Rep / Teller - Full Time

Employment Type

: Full-Time

Industry

: Miscellaneous



SUMMARY: Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service. ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: * Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products. * Participate in bank's referral program, and utilizes any applicable technology and/or programs to effectively show results * Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis * Operate and balance a terminal and cash drawer daily. * Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal. * Accept checks for cashing in accordance to FNB check handling procedures * Participate and successfully complete all required training courses. * Willingness to be flexible with a strong desire to create a work environment conducive to teamwork. * Assist with various duties associated with money shipments/orders, etc. * Willingness to perform additional branch duties and responsibilities, outside the realm of processing transactions. * Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures. * Motivation to make outbound sales calls to current and prospective clients. * Flexibility with work schedules to accommodate branch staffing requirements in order to service needs * Maintain a position of trust and responsibility by keeping all customer business and personal information confidential * Accept responsibilities and projects as assigned by a supervisor to add value for Farmers National Bank * Must be able to work in a team environment, in a positive manner, with coworkers and the public * Other duties as assigned EDUCATION and/or EXPERIENCE: * High School diploma or General Education degree (GED) * Proven cash handling experience * Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment. * Customer service and/or sales experience on any level. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

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