EMR Technician 3 - 2nd Shift - Midway
FedEx Supply Chain
Supply Chain, a subsidiary of FedEx Corp. (NYSE\: FDX), is a leader in the
third-party logistics industry offering a diverse service portfolio that
enables commerce for businesses. With a proven track record of innovation and
operational excellence, FedEx Supply Chain takes a consultative approach to
optimize logistics processes, implement innovative technology and drive
continuous improvement. By leveraging best practices and the world-renowned
FedEx network, FedEx Supply Chain delivers leading solutions that provide
flexibility, enable scalability and improve cost-effectiveness for customers.
Through more than 11,000 employees, 130 operations and 35 million square feet
of warehouse space, FedEx Supply Chain manages nearly 150 million packages and
processes 358 million returns each year. For more information, go to
strong FedEx brand consistently ranked among the world’s most admired and
top notch leadership team with the experience needed to grow and develop your
open mind for new ideas and creative methods.
strong compensation and benefits package, including health, vision, dental,
401k with a strong match and much more!
The EMR Technician 3 (EMR3) description applies to
varied job functions in our facility; all with similar levels of skill
required, responsibilities, and expectations. The EMR3 is responsible for
tearing down and replacing parts in systems. An EMR3 will trouble shoot,
diagnose, and determine the most cost-effective course to repair hardware and
software issues for a wide range of Tablets, Notebooks, Desktops, and Servers
dependent on which Line of Business the Teammate is assigned to. Key job functions may include EG1 GDO (Notebook,
Desktop, and Tablet Build), EG3 CFS (L3 EMR, L2 Etching), EG3 Conus (EMR).
This position will be
Ability to run
production in Burn area to fill in if needed.
operators from other shifts.
Comply with OSHA and
Diagnose and determine
issues with system that’s needed to be routed to EMR for repair.
Loads and unloads
product in an efficient and safe manner.
Moves product to
storage areas with proper equipment and efficiently stack and store the
merchandise in the appropriate area. May pick orders for shipment and assemble
various types of merchandise to be shipped.
Operates any material
handling equipment safely and efficiently as required. May use radio frequency
equipment or picking, receiving, and storing functions, as required. May drive
factory vehicles, forklifts and pallet jacks.
Ability to Cross train
teammates in all currently responsible roles.
Ensures inbound and
outbound shipments are accurate and free of damage.
standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
sorting, wrapping, packing, and repacking as needed.
training to new teammates.
Training Burn techs to
understand more failure types and how to proceed with specific failures. (Route
to Staging and back to Burn to reset BOM, Rest unit, route to EMR for hardware
Responsible for 5S,
maintain a clean, neat and orderly work area.
dispositioning inventory between recovery grades (retail, wholesale, sort and
Responsible for proper
cosmetic inspection, cleaning of product, and following specific guidelines for
label placement and orientation.
repair actions in the appropriate database, software tool, tracking log, etc.
Determines the most
cost-effective course of repair and updates disposition of systems
May be required to
perform minor part removal or replacement on product.
May be required to
load/unload and run units inside of an automated “etching” machine, to apply
custom logos on product.
repairs on Notebooks, Desktops, and LFF systems
Ability to utilize the
Dell Password Reset utility to unlock units that have bios password locks.
Evaluate and determine
course of action for systems that have failed in Burn.
Tears down and replaces
parts in systems as directed.
May be required to
review submitted etching graphics for defects and inform support group of
plugging in units into the correct cabling types and running the appropriate
May be responsible for
physical installation of Servers into Designated Cabinets.
May be responsible to
plug in units to network and power to monitor for any issues in the Power On
May need to escalate
problems to another technical associate if issues arise.
You might be a great
This position operates in a specially designated federal area and due to contractual and regulatory obligations, requires U.S. citizenship in order to be considered for the position.
High school diploma or
GED and 0-2 years of relevant experience.
Strong problem solving
Strong PC skills (Word
skills both written and verbal.
Demonstrated ability to
prioritize and handle multiple functions, or tasks.
May be A+ certified.
Technical ability to
trouble shoot, diagnose and repair systems.
materials handling and radio frequency equipment is beneficial
Ability to follow
policies and procedures.
Ability to read, write
and interpret information.
Ability to add,
subtract, multiply and divide.
Ability to use hands to
manipulate, handle, or feel.
sit/walk/stand for up to 12 hours per day.
intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
Must possess visual
acuity, i.e., close, distance, and color vision, depth perception and the
ability to adjust focus.
Ability to lift/carry
items less than 30 pounds.
Supply Chain will make reasonable accommodations in compliance with the
Americans with Disabilities Act of 1990. Reasonable accommodations are available for
qualified individuals with disabilities throughout the subsequent application
Ex Supply Chain is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and other legally
The safety and well-being of our team
members and job candidates is our top priority. Candidates should take any
signs of illness seriously. Per the guidance of public health organizations
like the Centers for Disease Control and Prevention and the World Health
Organization, candidates feeling ill should not attend any recruiting
appointments and should stay at home to avoid any potential spread of sickness.