Patient Serv Rep Onsite 1 - ES

Employment Type

: Full-Time

Industry

: Miscellaneous



Patient Service Representative I Hours; Wed - Sat 12:00 pm - 10:30 pm * The Onsite Representative is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. * This includes providing information and reports to client contact(s), keeping them current on our progress. #IND-MA * Review the hospital census to identify self-pay patients on a daily basis. * Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs. * Begin the application process when possible. * Identify specific patient needs and direct them to the appropriate agency for assistance. * Introduce the patients to Firstsource's services and inform them that we will be contacting them on a regular basis about their progress. * Provide transition for the Patient Account Representatives to develop a positive relationship with the patient. * Legibly record all patient information on the designated in house screening sheet. * Document the results of the screening in the hospital computer system. * Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner. * Identify out-patient accounts from the census that are designated as self-pay. * Print a ledger for each outpatient account identified as self-pay. * Make an attempt to reach the patient by telephone. * Outside field work as required. * Document out-patient accounts when accepted in the hospital system. #IND-MA

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