Bilingual Claims Representative - Lakeland, FL
Employment Type: Full-Time
Bilingual (English/Spanish) Claims Service Representative - Lakeland, FL
Salary: $17.50 per hour / $35,260 annually
Salary with a 220/620 Florida Insurance License or equivalent: $19.50 per hour, $39,290 annually
Salary with a Bachelor's Degree: $19.50 per hour, $39,290 annually
Salary with 220/2044 Florida Insurance License or equivalent AND Bachelor's Degree: $20.00 per hour, $40,300 annually
+ 10% Bilingual Skill Differential
Note: To assure safe and healthful working conditions for everyone, GEICO has implemented rigorous safety measures and policies. Please see below for further safety protocol guidance.
At GEICO, our associates are the heart of the company. We're looking for Bilingual Claims Service Representatives for our Lakeland, FL office who are compassionate, solution-oriented, and have a passion for serving our growing Hispanic customer base. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
In this role, you'll be the first point of contact for our customers after they experience an accident, collecting facts necessary for the claim and reviewing policy contracts. Our policyholders will count on your patience and attention to detail to begin the claims process and settle undisputed non-injury claims. No two days or accidents are alike, and our Bilingual Claims Service Representatives rise to the challenge and provide excellent service and advise claimants of the next steps to get them back on the road. You'll have the support and guidance of your team and supervisor, not only as you learn the ropes, but also as you continue to grow in your role.
Avanza profesionalmente con una compañía que valora la diversidad y la inclusión.
Esta oportunidad es ideal para estudiantes, futuros estudiantes y aspirantes que valoran el aprendizaje continuo, ya que nuestros Representantes de Reclamos tienen el desafío constante de aprender y expandir su conocimiento de la industria de seguros y nuestra compañía. Además, GEICO favorece la cultura de 'ascensos dentro de la empresa', así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.
¡Prepara tu pasión para ayudar a los demás, y marcar la diferencia y comienza una trayectoria laboral gratificante con GEICO hoy!
As a full-time Bilingual Claims Service Representative, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
* Premier Medical, Dental and Vision Insurance with no waiting period
* Paid Vacation, Sick and Parental Leave
* 401(k) Plan with Profit Sharing
* Tuition Reimbursement
* Paid Training and Licensures
* Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Qualifications & Skills:
* Excellent verbal and written communication skills in English and Spanish
* Outstanding customer service skills and/or experience
* Solid computer, grammar and multi-tasking skills
* Ability to work comfortably in a fast-paced, high-volume call center
* Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
Please note that this is an in-office position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their orientation period, which is a minimum of 7-9 months. The safety of our associates, both current and future, is GEICO's highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:
* Daily health survey
* Social distancing measures
* Required mask wearing in common areas
* CDC approved disinfectant usage and increased cleaning measures
GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.