Customer Service Representative
Employment Type: Full-Time
Job ResponsibilitiesPrimary Purpose:The basic function of this position is to provide customer service for KM customers which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels, and, weighing and dispatching trucks at Richmond Terminal. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and, regulatory personnel as required.Job Responsibilities:• Interact with assigned customer base which includes maintaining all customer paperwork, installed systems, and equipment.• Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement.• Dispatch inbound and outbound trucks on a daily basis, up to eight-hours per day. Includes all associated paperwork, appropriately dispatching trucks into terminal, extensive interaction with truck drivers, customers and co-workers, and entering transactions into the Galahad data base.• Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.• Accurately update/maintain the Galahad system. A broad range of inventory system knowledge and skills is required, including an in-depth understanding of the Galahad system. This requires a detailed knowledge of inventory procedures, i. e., input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, enter gauges and the activation of new contracts. Analyzes product movement operations for accuracy and accountability.• Work with operations, co-workers, scheduling, measurement, inspectors, and customers to reconcile custody transfer volumes. Utilizes knowledge of Inventory System in responding to report requests and inquires.• Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close.• Responds to requests for product throughput analysis from various departments and customers.• Reviews daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.• Verifies the accuracy of rack lifting's transferred from the rack system to the inventory system (Top Tech).• Balance truck rack system throughput data to physical throughput data from tank gauges. Report and investigate any discrepancies to inventory and operations personnel.• Distribute daily truck rack BOL'S to appropriate customers. Log any manual BOLS and make proper inventory adjustments on the same day the manual BOL occurs.• Prepare monthly and annual regulatory reports as required.• Provide any required billing information to Accounts Payable.• Assist Senior Representative as needed. Educational Requirements (minimal requirements and any additional education or training that would be helpful)• Minimum educational requirement is a high school diploma or equivalent.• Some college or a college degree is preferred.