IT Business Analysis Intern D

Employment Type

: Full-Time


: Miscellaneous

Description: Job Title: IT Business Analysis Intern D (Rochester, NY) Job ID: CHQ20211507-65414 Job Location: Rochester, NY Job Description: * Maintain current SCCM systems environment for an enterprise organization * Implement software package and OS Image development, testing, deployment, and issue tracking * Analyze the current enterprise configuration management implementation and provide a status report before and after remediation actions are engineered * Analyze SCCM log files, provide patch management support, and implement off‐hours maintenance windows * Interpret a customer's description of a problem and determine possible solutions * Educate and train customers in the use of the system installed * Coordinate with hardware and software vendors to troubleshoot problems * Create and maintain detailed documentation on procedures for all systems Qualifications: * Pursuing a Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field * GPA of 3.0 or greater Preferred Skills: * Ability to communicate ideas in both technical and user-friendly language * Highly self-motivated and directed, with keen attention to detail * Proven analytical and creative problem-solving abilities * Able to prioritize and execute tasks in a high-pressure environment * Strong customer service orientation * Ability to work in a team oriented, collaborative environment * Knowledge of Desktop Operating System Deployment processes, Windows 7 and 10 image development, and software/application packaging

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