IS Processor

Employment Type

: Full-Time


: Miscellaneous

Why Land Title: Land Title Guarantee Company was voted Colorado's #1 Title Company by Colorado Biz Magazine in 2017 and was named a 2019 Top Workplace by The Denver Post. With over 50 offices across the state and nearly 700 employees, we are large enough to provide excellent employee benefits, yet small enough to feel like family. Land Title realizes that its biggest success is our employees. We work hard every day to maintain a small company culture that includes creating valued relationships, providing industry training and career progression, and being technologically progressive. Land Title Guarantee Company is Colorado's leader in title insurance and closing services. For over 50 years, we have helped our customers achieve their real estate dreams. We are looking for an individual passionate about working at a locally owned and operated company where details, customer service, and positive employee culture matter. Role Overview: This IS Processor role provides a great foundation into the Title industry and offers growth opportunities. The IS Processor interfaces and resolves both internal and external customer issues that require knowledge of minimum job requirements in of any of the following department's operational internal support processes * Internal-Support (processing support) - Order Entry (refi and Res), Lender Requests, Updates to Title * E-Recordings - Order Entry (refi and res), disburse refunding checks, send back recorded documents with original documents * Water/Sewer - Receive delivered mail, open and flatten into correct stacks, write file numbers on each bill * Aged Checks - Escheat letter process on all recording checks company-wide and monitor the post-closing follow-up email * HOA - uploading CIC or SL Docs, Verifying HOA/CIC Interfaces and resolves customer issues that require knowledge of any facet of the technical and/or operational processes. Responsible for ensuring customer satisfaction and operational compliance Primary Duties and Responsibilities: Customer Interaction * Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image * Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed * Maintain direct, continuing relationship with assigned customers; take responsibility for customer satisfaction and loyalty * Participate in department marketing activities which may include attending after-hours functions as requested or required * Coordinate daily closing activity to fulfill team responsible for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments Pre-Closing * Collect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer status * Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues * Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents * Prepare general and specialized closing documents; organize real estate and lender loan documents in preferred order Post Closing * Disburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate parties * Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agency Preferred Qualifications: Technical Knowledge * All technical knowledge required for Customer Experience Officer * Solid understanding of commonly used endorsements, OEC and re-issue rates, all sections of the contract and how each relates to the closing process, the settlement statement and each line item, seller proceeds, borrower funds, and lender approval Characteristics we are looking for * Possesses a willingness to actively commit to work and invest time, talent, and best efforts to accomplish goals * Is trustworthy - demonstrates honesty; keeps commitments and behaves in a way that gives others confidence in personal intentions. Represents Land Title well to customers and community * Can handle stress in a manner that is acceptable to others and the organization Skills * Ability to use appropriate interpersonal styles and communication methods to gain and retain business from prospects and clients * Ability to determine and meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty * Ability to develop and use collaborative work relationships to accomplish team and Company goals * Effective time management skills

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