Service Technician

Employment Type



: Miscellaneous

Hourly - Based on experience - $20.00-$25.00/hr.

Essential Duties and Responsibilities:

  • Communicate effectively and professionally with homeowners, installation crew and Installation/Service Manager
  • Diagnose and repair problems, service, test and troubleshoot window/door issues
  • Promptly identify and report major issues to Installation/Service Manager
  • Responsible for meeting homeowner needs by ensuring all repair work is complete to homeowner and company satisfaction
  • Complete repairs and cosmetic work, including stucco, trim, drywall, etc.
  • Must be comfortable ascending and descending ladders of varying heights to perform services.
  • Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

  • High School Diploma or equivalent.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
  • Minimum 5 years of experience servicing and repairing impact windows and doors.
  • General contracting and carpentry skills
  • Must have a clean driving record, and hold a valid driver’s license
  • Must be able to read NOA’s and diagrams
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
  • Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
  • Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
  • Must have working knowledge or reglazing needed for repairs
  • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.
  • Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
  • Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
  • Familiarity and comfort using ladders of various heights.
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

  • Prior construction experience
  • Window installation experience
  • Customer facing service experience

Travel Requirements:

  • No travel required.

Overtime/Additional Hours Requirements:

  • No overtime required.

Physical Requirements

  • Field Office/Manufacturing/Construction Environment
  • Performs work outside in varying temperatures and climates.

Very heavy work. Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

For immediate consideration, send resume to Ron - #IND123

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