Contact Center Associate I

Employment Type

: Full-Time


: Miscellaneous

Overview Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (, has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood-from our community, for our community. Responsibilities Summary: This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations. Job Responsibilities: Schedule:Tuesday - Friday: 8:00am - 5:30pm, Saturday: 9am - 1pm Recruiting for Whole Blood Donations: * Calls appropriate donors based on inventory needs * Understands minimum requirements for donor recruitment and donor deferral guidelines * Uses assertive communication to secure appointments * Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns * Meets individual and team goals to complete a minimum number of appointments and dials per hour Recruiting for Automated Procedures: * Determines what is appropriate donation process with each call * Meets individual and team goals to complete a minimum number of appointments and dials per hour Reminder Calls Data Entry * Scheduling/ Canceling and rescheduling donor appointments * Maintains accurate donor files and fills out appropriate forms Benefits: Medical/Dental/Vision Coverage * For full-time employees working at least 30 hours a week and their qualified dependents * Coverage begins on the 1st of the month following first day of employment Retirement * 403 (b) with company match * Roth option available Healthcare Spending and Reimbursement Accounts * Health Savings Account with employer contribution * Health Care and Dependent Care Flexible Spending Accounts Disability Benefits * Employer-paid short-term and long-term disability Life Insurance * Employer-paid basic life and accidental death and dismemberment insurance Voluntary Benefits * Life Insurance (beyond company-provided amount) * AD&D Insurance (beyond company-provided amount) * Critical Illness Insurance * Accident Insurance * Hospital Indemnity Insurance * Legal Assistance Program Training & Development * Tuition Reimbursement Program Work/Life Balance * Paid Holidays * Paid Time Off * Sick Leave Qualifications Education: High School Diploma or Equivalent Other: Minimum 1 year experience in telemarketing and/or customer service Customer service training experience preferred Ability to organize and prioritize Basic computer, typing skills, and math skills Excellent interpersonal communication skills Accurate oral and written communication skills Persuasive sales skills Ability to read and interpret SOPs Ability to work independently and meet deadlines Willingness to follow direction Problem solving abilities

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