Customer Sales Representative - Aftermarket

Employment Type

: Full-Time


: Miscellaneous

Milacron is looking for a Customer Service Representative to join our team in Afton, OH. As a Customer Service Representative, you will be responsible for growing our aftermarket sales by providing exceptional service to our customers. The team is responsible for both inbound and outbound functions. Inbound activities include phone calls and email requests for parts, researching and quoting parts for customers, and processing orders through our online portal; outbound activities are 'inside sales'. Both sets of activities are centered around growth through excellence in customer service and support in a high paced, dynamic team environment. What Milacron Offers You: * A robust PTO policy with 6 paid sick days, 11 paid holidays, and 3 weeks paid vacation! * Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, and company paid short term & long-term disability. * Generous 401K Matching Program - 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved* * Paid Parental Leave * Competitive pay * Opportunities for development and advancement What you'll do: * Answer phone and email requests and gather all information from customers to prepare correct parts quotes. * Locate parts in our systems and provide ship dates. * Provide customers with accurate, actionable information either via telephone or email. * Communicate with our internal buyer/planners and technical team around customer needs and escalate issues when they arise. * Cross sell and Upsell parts to clients by recommending high use items that are applicable to their equipment and/or discussing service and retrofit/rebuild opportunities. * Process orders and follow up with customers on the status and ship dates. * Tailor sales approach to customers using business analytics including customer purchase patterns, machine ownership, key customer business needs. * Respond swiftly and courteously to customer complaints or inquiries. * Capture customer information, including addresses and phone numbers, contact name, equipment/asset serial numbers for future follow-up. * Adjust your presentation based on success/fail averages (replace with 'attain minimum success rate'. * Build rapport with customers through friendly, engaging communication. * Partner with Sales, Service, Technical support, and all Aftermarket teams to assure we provide the best customer service experience. * Assist the field services team with processing customer warranty issues. Basic Requirements: * Bachelor's degree in Business or 2 years' relative experience or combination of both education and experience. * Experience with Microsoft Office including Excel and Outlook. * Ability to work in a fast-paced environment. * Excellent written and verbal communication skills. * Must be detail oriented and organized. Great to Haves: * Knowledge of technical equipment, plastics and/or plastics machine parts is a plus. * Proven track record of successful sales experience preferred. Physical Demands: To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee's ability to see near and far distances. Who we are: Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ('MRO') supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is an operating company of Hillenbrand. Hillenbrand ( is a global diversified industrial company with businesses that serve a wide variety of industries around the world. We pursue profitable growth and robust cash generation to drive increased value for our shareholders. Hillenbrand's portfolio includes industrial businesses such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville, a recognized leader in the death care industry in North America. Hillenbrand is publicly traded on the NYSE under 'HI.' EEO: At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans. DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time. #PIQ


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