Director, Launch & Ops. Excellence

Employment Type

: Full-Time


: Miscellaneous

799 million. That's how many lives our products touched in 2018.At Novartis we are reimagining medicine to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you are given opportunities to explore the power of digital and data. Where you are empowered to risk failure by taking smart risks. And where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.Over the next 5 years, Novartis is expected to launch up to 27 new medications and our Patient & Specialty Services team is on the forefront of transforming how the industry helps patients get access to treatment. Our ambition is high but we are proud and not satisfied. If you'd like to be part of our journey, then come join our team!Responsible for developing practical frameworks, tools, methodologies, and processes to drive excellence in pre & post launch execution across all Patient & Specialty Service (PSS) programs. The candidate will work with PSS franchise teams to co-create and implement tools that both simplify and accelerate the quality and timeliness of launch preparation and post-launch operational excellence of all patient support programs. He / She will also work closely with the internal innovation team and external organizations to identify and apply new approaches to patient support program launches to better serve our customers and patients.Your responsibilities will include, but are not limited to:* Create and implement tools that both simplify and accelerate the quality and timeliness of launch preparation* Establish a consistent, reliable, repeatable approach for launch excellence for all patient support programs* Works closely with brand teams and pipeline colleagues to effectively prepare PSS organization for new product launches up to 18-months pre-launch* Ensures appropriate resourcing is available for both pre-launch and post-launch success on key responsibilities* Support PSS franchise teams pre and post launch to plan, execute, and operationalize patient support programs and services through key frameworks, processes, and best practices* Support the ongoing evaluation of key programs and processes for PSS across the portfolio* Partner with brand team and drive implementation of changes to existing PSS programs* Ensure successful program implementation, operations, and compliance through cross-functional partnership within and outside the organization* Ensure program launch & change is done with proper monitoring, auditing and quality assurance of patient support programs and services* Develop and maintain 'expert-level' knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the company's current and potential products/support services* Collaborates with PSS Leadership, brand, finance, legal and compliance. Provides clear and concise direction to team on goals and objectives and provides appropriate level of support to achieve individual and team goals.* Bachelor's Degree required (preferably in Life Sciences, Pharmacy, or Business related discipline), advanced degree preferredRequired Experience:* 10+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, reimbursement and patient services* 7+ years of change management and project management experience* Demonstrated 'hands-on' understanding of the current compliance environment including current regulations and standards from the FDA, CMS, HHS OIG, and other regulatory and enforcement agencies* Ability to critically evaluate and troubleshoot complex problems* Advanced knowledge of quality management methodologies, processes, and systems* Takes a problem-solving approach when faced with challenging or difficult situations* Effective leadership skills, including change management on projects/programs* Experienced in establishing and cultivating relationships; able to collaborate effectively with key stakeholders and partners across the organization* Ability to work in a fast-paced team environment and handle multiple projects and tasks* Ability to analyze problems, identify alternative solutions and implement recommendations for resolution* Travel as requiredPreferred Experience:* Extensive knowledge of call center industry practices, reimbursements and payer systems, healthcare protocols and US Healthcare system processes* Uses diverse and varied approaches to persuade, negotiate and influence operational decisions* Ability to work effectively as an individual contributor and in a team structure; maintain strong cross-functional ties with key business partners* Lean Six Sigma Black Belt or Master Black Belt* Experience with launching of a new product

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