Technical Program Manager

Employment Type

: Full-Time


: Miscellaneous

About Us:As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.GENERAL SUMMARYEMI (Enterprise Medical Imaging) is expanding the team in support of the Mass General Brigham (MGB) initiative that aims to transform healthcare through consolidation of electronic systems to support enterprise wide medical record access (research & clinical), artificial intelligence (AI) for diagnostics and improvement of provider communication and reporting.Acting under the supervision of the Enterprise Medical Imaging (EMI) TPM Manager, the EMI TPM will play several key roles in project intake, planning, and execution to ensure deliveries meet the expectations of project sponsors. The ideal candidate is a pro-active problem solver who takes full ownership of their assignments. The TPM must be a flexible, motivated, and able to work independently within the frameworks provided. This includes managing project from conception through implementation, coordinating required resources, both internally and with external business partners.Principal Duties and Responsibilities* Intake Management: Manage request intake process to ensure EMI is scoping each new request appropriately.* Relationship Management: Act as the main point of contact for all parties seeking EMI services. The TPM will maintain communication with requestors to ensure expectations are set appropriately.* Managing Proposals for Work: Elicit requirement sand co-authoring design proposals working in conjunction with EMI Leadership and project sponsors to set realistic budgets, achievable scope, and to outline a feasible technical approach for each new project. TPM will identify and manage risks related to budgeting and resourcing; or risks to partner relationships.* Project Planning Translate high-level requirements into trackable tasks in a formal project plan. The TPM facilitates work break-down sessions with technical staff and creates project timelines working with the tools available.* Project Execution & Tracking: Monitor and record team progress, maintain a log of risks, issues, and decisions. The TPM will be the main point of contact to EMI leadership responsible for communicating risks and issues effectively.* Resource Management: The TPM will interface with infrastructure and applications teams as outlined in the TAP to ensure all project resources are available in accordance with the project plan.* Project Leadership: The TPM will take responsibility for ensuring the team has all resources necessary to ensure delivery. The TPM will strive to become the Subject Matter Expert (SME) for all projects to ensure project success. The TPM will act as the ambassador between EMI Leadership and project sponsors ensuring fulfillment of clinical, business, and policy goals.* Quality Management/Systems Integrity: Maintain and adhere to internal polices and processes related to project management, change management.* Use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.* Other duties as assigned.* Bachelor's degree in Computer Science, Health Information Services, Healthcare, or related field (advanced degree a plus)* 5 years of experience in Healthcare Informatics and/or technical project management required* Demonstrated knowledge of technologies utilized within radiology informatics solutions (RIS, PACS and Voice)* Demonstrated experience implementing/integrating new workflows into the clinical environment* Strong experience with Excel and PowerPoint required, and database software strongly preferred* Demonstrated work experience managing projects in a healthcare IT/radiology setting, including knowledge of software development processes* Experience with projects that include system integrations using HL7, DICOM, IHE and other industry standards - a strong plus* Experience using project management tracking systems (MS Project, VersionOne, Confluence, JIRA, Workfront, etc.)* Understanding of application development including analysis, coding, testing, and documenting using iterative software methodologies (Agile)* Experience in a scripting language (knowledge of C# or python a plus)* Experience with hybrid Cloud projects (Azure a strong plus)* Demonstrated ability to write SQL queries* A combination of education and experience may be substituted for requirementsSkills/Abilities/Competencies Required* Excellent project management and coordination skills (ability to multitask and prioritize work requirements) with a strong commitment to customer service* Strong sense of urgency and proactiveness - ability to manage and drive work and agenda independently, and source input from manager and team as needed* Strong analytical, planning, organization and time management skills* High attention to detail and understanding of end-to-end processes* Demonstrated drive and willingness to learn and develop new skills* Must be capable of contributing within a team, exhibit a high level of initiative, and have an eagerness to learn new technologies* Excellent interpersonal skills to effectively communicate with diverse, cross functional teams including staff at all levels of the organization including both technical and non-technical personnel* Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization* Ability to effectively conduct meetings, both formal and informal* Ability to lead and facilitate large working sessions with all levels of staff* Self-motivated and independent* Experience with scripting, SQL query writing or business intelligence tools a strong plus.* Knowledge and understanding of clinical workflows

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