Inbound Manager, Fulfillment Services
Employment Type: Full-Time
About Radial:We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients' promises become ours. Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement.To learn more, visit www.radial.comPrimary Job Responsibilities:Radial helps companies of all sizes drive commerce growth -delivering exceptional, engaging shopping experiences online and offline. Radial enables Omnichannel commerce, multichannel retailing and digital marketing for the world's premier retailers and brands. Radial's comprehensive Omnichannel strategies and solutions, including commerce technologies, multichannel operations and marketing solutions, help its clients grow faster than the industry and faster than they could on their own. Radial enables retailers and brands to drive consumer engagement experiences across all touch points of the purchase lifecycle-anytime, anywhere and on any device.Essential Duties and Responsibilities:* Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements and employee training and development.* Work with the Site Director to influence corporate strategic plans.* Work with functional leaders within the company to ensure compliance to company policy and procedures.* Ensure that the facility is in compliance with Federal/ State/ local ordinances, laws and regulations.* Ensure that safety is a strong part of the culture and environment within the facility at all times.* Obtain annual, monthly and daily goals for various productivity and quality levels.* Lead the Fulfillment group to operate in a cost effective and competitive manner while driving continuous improvement.* Manage, train and develop the facility managers and supervisors in hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems or removing obstaclesPrimary Qualifications:* Strong leadership and motivational skills, technical/business orientation and analytical skills should be a part of past experience.* 3 years of managerial experience spanning inbound/outbound, inventory, quality management, warehousing and distribution; or equivalent combination of education and experience.* Strong client interaction experience .* Good understanding and experience in WMS/Warehouse Management System (i.e. Red Prairie, Manhattan Associates, Log Pro, etc.)* Bachelor's degree preferred or demonstrated industry work experience is required.* Ability to operate calmly under stress while driving continuous improvement.* Good analytical skills, understanding of budgets and P&L is desired.* Experience with high volume and peak seasonal spikes is requiredHours: M-F 5am-3pm. Flexibility needed.