Stylist-in-Training

Employment Type

: Full-Time

Industry

: Miscellaneous



Stylist-In-Training Overview A stylist-in-training is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training's responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training's job duties include: * Market and grow the business * Observe other stylists/managers at work and ask relevant questions * Provide exceptional customer service * Control expenses * Promote and sell services and retail products * Answer telephones, stock and dust shelves, and sweep hair * Complete all other duties as assigned by manager The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. A promotion to stylist is not automatically guaranteed. The stylist-in-training must apply for the stylist position to be considered for promotion. To be considered for the promotion, the stylist-in-training must: 1) possess a valid appropriate license in his/her applicable state of employment; 2) have the ability to perform the duties of the license requirements that their state allows, including, but not limited to: cutting, styling, coloring, providing wax treatments, and washing and perming hair with or without an accommodation; and 3) demonstrate that they practice Regis values of honesty, accountability, integrity, and respect. Responsibilities Market and Grow the Business: * Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer's image and/or contribute to the customer's satisfaction with services performed * Clearly convey a complete understanding of pricing for available services * Coordinate Promotional Sales displays as directed by the company using ShopTalk * Responsible for sales to walk-in retail customers Provide Exceptional Customer Service: * Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary * Estimate wait times for scheduled and unscheduled appointments * Answer the telephone promptly and professionally * Handle general complaints and refer customer service issues to the manager Manage and Control Expenses: * Follow weekly salon schedules as directed by Salon Manager * Correctly charge for services rendered and products purchased, including proper discounting according to Company policy * Safeguard company assets by adhering to company policies and procedures Complete Required Administrative Tasks/Compliance: * Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager * Communicate effectively with management, customers and co-workers in a professional and courteous manner * Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety * Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management * Adhere to all corporate policies, procedures and work rules * Handle all POS transactions including opening and closing the register Qualifications * Must graduate from an accredited cosmetology school and obtain the necessary license(s) to perform salon services within or before 90 days of hire-date * Ability to work in a dynamic salon environment * Good time management skills, good judgment, and the ability to multi-task * Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management * Computer knowledge including but not limited to point-of-sale systems and data entry * Ability to work a flexible schedule including nights and weekends Physical Requirements * Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products. * Continuous standing throughout the day * Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves. * Occasional pushing and pulling to move styling chair. * Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume. * Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon. * Ability to communicate with customers regarding services offered and requested and the customer's needs and wants. * Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents. * Occasional travel to mandatory meetings and training sessions, including overnight travel.

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