Team Leader, Downtown

Employment Type

: Full-Time

Industry

: Miscellaneous



Position: Team Leader, DowntownNashville,TNPosition Description: Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.How Team Leaders Serve Our Guests and Our Team:* Leading and communicating with a team of 4-7* Creating a fun, positive atmosphere* Opening and closing the store* Ensuring operational excellence on shift by:* Making sure games start on time* Facilitating team member breaks* Upholding TEG standards* Addressing maintenance issues* Managing cash/inventory* Ensuring each guest has a five-star experienceJob Requirements:* At least 3 months of experience and mastery of the Game Guide and GES positions* Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred* Flexible availability. This role often works nights, weekends, and/or holidays.Knowledge, Skills, and Abilities:* Genuine love for serving others* High capacity for creative problem solving* Excellent discernment* Flexible multi-tasker* Positively influences others* Embodies TEG's mission and values* Maintains composure in high stress, face paced environment* Basic computer skills

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