Community Marketing Manager

Employment Type

: Full-Time

Industry

: Miscellaneous



Thrive Global is a leading behavior change tech company helping individuals, corporations, and communities improve their well-being and performance through our behavior change platform, storytelling, and corporate services. As our first Community Marketing Manager, you will bring our digital community to life for our B2B customers and their employees. The Community Manager will be responsible for creating an engaging community for our members, fostering the community from the ground up, the day-to-day operations of the community, and will work with Customer Success, Sales, Marketing, and Product teams to drive engagement and best practices. The ideal candidate has marketing experience at a high-growth startup and has managed an online community at a SaaS company before. Who You Are: * You are a self-starter who takes initiative and feels comfortable being an owner * You thrive in a fast-paced, ambiguous environment and you can effectively prioritize * You are passionate about marketing * You stay up to date on digital marketing strategies and channels * You are obsessed with driving efficiencies, improving processes and finding creative solutions * You are curious, highly organized and detail oriented How You'll Contribute: * Works with Customer Success Marketing Team to strategize and design various opportunities to allow our community of members unique ways to interact with and engage in our program and with one another. * Creates, configures, and manages community page layouts designed for different business profiles and audiences. * Helps manage programs (contests, webinars, giveaways) to drive adoption and success with our community. * Demonstrates and provides training on community features, business challenges, and solutions to internal and external stakeholders. * Administers the community, including user account management and moderation escalations. * Bridges communication between internal and external communities, engaging with Subject Matter Experts where relevant. * Monitors community health and produces reports on relevant issues and outcomes. * Assists with the management, upgrade, and improvements of features and functions, providing technical support to members and staff. * Manage Polls/Surveys to measure community member experience and sentiment Must Haves: * 3+ years Community Management experience * Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting, etc.) * Proven ability to execute tasks with high quality and within time constraints * Effective and versatile written and interpersonal communication skills * Comfortable in a fast-paced/dynamically changing environment * Professional online community knowledge management or moderator experience preferred * Experience with Khoros, Salesforce, or other community platforms desirable What We Offer: * Being part of a mission-driven company that's truly making a difference in the lives of people around the world * Ability to develop within the company and shape our growth strategy * A human-centric culture with a range of wellness perks and benefits * A competitive compensation package * Medical, dental and vision coverage + 401k program with company match * Generous paid time-off programs Our Mission Thrive Global's mission is to end the stress and burnout epidemic by offering companies and individuals sustainable, science-based solutions to enhance well-being, performance, and purpose, and create a healthier relationship with technology. Recent science has shown that the pervasive belief that burnout is the price we must pay for success is a delusion. We know, instead, that when we prioritize our well-being, our decision-making, creativity, and productivity improve dramatically. Thrive Global is committed to accelerating the culture shift that allows people to reclaim their lives and move from merely surviving to thriving.

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