Department Manager - Ambulatory Services - Berwyn

Employment Type

: Full-Time


: Miscellaneous

Employment Type: Full time Shift: Description: Reporting to the Director of Ambulatory services, responsible for management of a department or service area, which includes overseeing day to day operations; process or program design, implementation and maintenance; financial and human resource management; strategic planning; and quality assessment and improvement. Continually evaluates progress toward objectives and maintains efficient and effective day-to-day operations. Provides meaningful input to directors, vice presidents and executive leadership engaged in strategic planning activities. Analyzes environmental issues as well as quality and financial data in order to assist in developing systematic plans for achievement of goals. Adapts goals and plans to provide response to the environment and successfully meet challenging, but achievable goals. Provides input which will be used to establish standards and strategic initiatives which support organizational and patient care goals. Routinely measures and monitors assigned area of responsibility. Assists in creating and assumes responsibility of managing processes which contribute to continual performance improvement and customer satisfaction. Actively supports and promotes the Lean journey within areas of responsibility Assists in the development of annual budget to ensure appropriate allocation of resources to support operations and meet departmental goals. Manages operational budget including revenue, expenses and capital equipment sufficient to meet current and projected patient volume or service requirements. Assists with implementation and maintains systems and functions to achieve organizational objectives and maximize efficiency of departmental operations. Recruits, interviews and selects staff in collaboration with Human Resources and ensures that staffing guidelines/standards are maintained. Maintains appropriate measurements of quality and productivity to evaluate systems and staffing. Assists with development and implementation of policies and management/operational structures to ensure continuous quality care, patient access, customer service excellence and enhanced profitability. Fosters positive team collaboration and staff development to facilitate efficient operations, employee engagement and achievement of patient quality/safety/satisfaction or customer service excellence goals. Oversees human resource functions including recruitment, training and performance management to maintain the highest quality workforce. Establishes and maintains effective relations with internal and external contacts. Provides communication to administration, faculty, management and staff to establish collaborative communication and understanding of the organization mission and strategic goals necessary to achieve operational goals. Meets regularly with other departments and direct reports to facilitate communication, goal setting and decision making. Represents organization to the public and healthcare communities, regulatory agencies, media and government. Actively engages in professional development to maintain current skills and knowledge of environmental trends, clinical developments/best practices and business opportunities Minimum Education: Required: Bachelors Degree Preferred: Masters Degree Specify Degree(s): N/A Residency: N/A Minimum Experience: Required: 3-5 years of previous job-related experience Preferred: 6-10 years of previous job-related experience Details: Experience in_________ healthcare, hospitals, physician practices or health related industries strongly preferred. Managerial Experience: N/A Licensure/Certifications: Required: N/A Preferred: N/A Computer Skills: Required: Adobe Acrobat Adobe Reader Basic Keyboarding Skills Microsoft Excel Microsoft Outlook Microsoft Power Point Microsoft Word Preferred: Microsoft Outlook Other: N/A Typing Words Per Minute: N/A Required Skills: Ability to analyze and interpret data Ability to communicate verbally Ability to compile complex reports and develop presentations Ability to compose letters and memorandums Ability to deal calmly and courteously with people Ability to deal with stressful situations Ability to finish tasks in a timely manner Ability to follow oral and written instructions and established procedures Ability to function independently and manage own time and work tasks Ability to lead work teams Ability to maintain accuracy and consistency Ability to maintain confidentiality Ability to negotiate, persuade and establish direction Ability to organize workflow Ability to plan, coordinate and develop multiple projects Ability to work as an effective team member Other: N/A Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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