Desktop Modernization Architect

Employment Type

: Full-Time

Industry

: Miscellaneous



Desktop Modernization Architect Newark, NJ (remote for the foreseeable future) Experience with Virtual Desktop design, and performance tuning Knowledge of Citrix Virtual Desktops Knowledge of DaaS Cloud Solutions (AWS Workspaces & Azure WVD) Responsibilities: Review current state and configuration of infrastructure and VDI initiatives Review the business requirements, develop high level design and detailed solution Lead implementation initiatives Provide detailed documentation at all levels of the project Defines the Windows desktop images standards, deployment methods and use of supporting tools and technologies: Infrastructure storage, networking, servers, load balancing, etc.; Anti-virus and Profile management. User experience monitoring, Single sign on, Performance troubleshooting, Endpoint management (thin clients, mobile devices, PCs, etc.). Application deployment and virtualization. Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately. Identifies issues proactively using required tools. Works on automating system procedures and processes to evolve the technology in the organization. Works in ticketing system to solve escalated issues. Contributes to knowledge base for troubleshooting and maintaining the environment. Provides documentation, processes and technical training to service desk and administrator level team members. Contributes to on call escalation support 24x7 per team schedule. Performs scheduled night/weekend work as required due to environmental constraints. Providing operational support for Active Directory and related network support equipment to ensure changes and maintenance did not interrupt service to the customers. Responsible for the analysis, administration and support of thin clients, virtual and physical desktops. Develop and maintain O&S Standard Operating Procedures for VDI Environment. Diagnoses and troubleshoots problems with PCs, software, communications devices within established procedures, responds to End User requests for technical support and assistance. Provide support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance. Assists in ensuring compliance with security policies and procedures. Participates in the development and implementation of VDI-related operational procedures and standards. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Maintains current knowledge of relevant hardware and software applications as assigned. Participates in special projects as required.

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