FT Cross Utilized Customer Service/Ramp Supervisor - DL

Employment Type

: Full-Time

Industry

: Miscellaneous



Essential Functions / Key Responsibilities * Supervises and coordinates daily activities of employees to ensure safe and effective operations. * Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws. * Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. * Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. * Communicates with manager concerning any problems or issues. * Schedules and conducts shift meetings. * Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. * Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.). * Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications Pre-requisites: * Must be a local (in-state) resident. * Valid In-State Driver's License. * Ability to pass a pre-employment drug screen. * Ability to pass up to a 10-year background check. * Must be at least 18 years of age. * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. * Must complete SIDA training to obtain airport authority identification security. Experience: * 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities: * Excellent customer service skills. * Strong work ethic. * Ability to work in a team oriented environment. * Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. * Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred Qualifications Education: * High School diploma or GED. Experience: * 4+ years of relevant experience. * Relevant supervisory experience. Knowledge, Skills & Abilities: * Able to communicate information and instructions verbally and/or via radio equipment. * Able to communicate effectively in a professional manner. * Strong leadership qualities and ability to create a passionate and efficient workforce. * Able to effectively resolve employee conflicts. * Ability to apply creative solutions that have a positive impact on results. Working Conditions Work Schedule: * You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Work Environment: * Must be able to be alert to moving vehicles or aircraft and use radio equipment. * Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. Physical Demands/Requirements: * Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. * Must be able to work in cramped or high places. * Must be able to carry heavy items up and down jet way stairs. Supervisory Responsibilities * Supervise team of Customer Service Agents and Leads. Legal Unifi is an Equal Opportunity Employer.

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