Pre-Services Cordinator

Employment Type

: Full-Time

Industry

: Miscellaneous



Overview Blue Ridge Cancer Care has an exciting opportunity for a FT Pre-Services Coordinator at its Roanoke, VA location. Blue Ridge Cancer Care is an affiliate of The US Oncology Network that extends an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, Wellness and Perks Program. Come join our growing organization and enjoy knowing that you work for an organization dedicated to making the lives of others better. SCOPE: Under general supervision, is responsible for scheduling and pre-registering new patients for exams and procedures. Maintains patient records, prepares forms, verifies information and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answers incoming calls and asks appropriate questions to assess patients' needs. • Schedules new patient appointments with appropriate provider. • Provides patients with appointment details such as time, location, directions, and instructions to patients. • Records call statistics in New Patient Log. • Maintains and updates physician schedules ensuring that patients are scheduled properly. Works in conjunction with the triage nurses to accommodate scheduling requests. • Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. • Verifies patient's insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit. • May mail or email patient appropriate medical forms for completion prior to first visit. Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers. • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. • Other duties as requested or assigned. Qualifications MINIMUM QUALIFICATIONS: High School diploma or equivalent required. Associates degree in Finance, Business or four years revenue cycle experience preferred. Minimum three (3) years medical receptionist experience with insurance forms and scheduling software required. Knowledge of this Practice's personnel, daily routines, and scheduling a plus. Knowledge of electronic health record systems is a plus. Time Management, Organization, Attention to Detail and Quality Focus skills needed. Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required. PHYSICAL DEMANDS: Work may require sitting for long periods of time; also, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT: Work is performed in an office environment. Position involves contact with patients and the public.MINIMUM QUALIFICATIONS: High School diploma or equivalent required. Associates degree in Finance, Business or four years revenue cycle experience preferred. Minimum three (3) years medical receptionist experience with insurance forms and scheduling software required. Knowledge of this Practice's personnel, daily routines, and scheduling a plus. Knowledge of electronic health record systems is a plus. Time Management, Organization, Attention to Detail and Quality Focus skills needed. Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required. PHYSICAL DEMANDS: Work may require sitting for long periods of time; also, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT: Work is performed in an office environment. Position involves contact with patients and the public.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answers incoming calls and asks appropriate questions to assess patients' needs. • Schedules new patient appointments with appropriate provider. • Provides patients with appointment details such as time, location, directions, and instructions to patients. • Records call statistics in New Patient Log. • Maintains and updates physician schedules ensuring that patients are scheduled properly. Works in conjunction with the triage nurses to accommodate scheduling requests. • Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. • Verifies patient's insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit. • May mail or email patient appropriate medical forms for completion prior to first visit. Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers. • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. • Other duties as requested or assigned.

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