Community & Growth Manager, Vault by CNN

Employment Type

: Full-Time


: Miscellaneous

Company Overview WarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives. This is our story We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN. See what it's like to work at CNN! Follow us on Instagram, Twitter and Facebook. Join us. Shape your story here. Community & Growth Manager, CNN Digital Blockchain WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others. This is our story. See what it's like to work at CNN! Follow us on Instagram, Twitter and Facebook. The Job The Community & Growth Manager is responsible for building a vibrant community, including activation and engagement, growth marketing, platform moderation, and customer support management. This person will work closely with the Sr. Director, CNN Digital Blockchain in establishing the growth plan, support and necessary foundation for CNN's NFT business (Vault by CNN). This will include customer interaction, roadmap planning, newsletters and social planning. The role will report to the Sr. Director, CNN Digital Blockchain. The Daily * Set the tone for our community and lead our engagement strategy on Twitter, Discord, and other key touchpoints * Determine growth marketing channels to promote drops and releases * Lead customer support and establish customer playbooks and escalation expectations * Support Sr. Director in executing Vault by CNN product strategy * Provide communication support for product roadmap and product tie-ins The Essentials * 5+ years experience leading and growing communities * Familiarity with NFT and blockchain projects, customer management and/or technology services * A self-starter with excellent oral, written and presentation skills * Strong record of launching projects/programs on time * Ability to partner, communicate, and create trusted relationships with various teams both technical and non-technical The Perks * Exclusive WarnerMedia events and advance screenings * Paid time off every year to volunteer for eligible employees * Access to well-being tools, resources, and freebies * Access to in-house learning and development resources * Part of the WarnerMedia family of powerhouse brands Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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